Privacy Policy

 

Last Updated: May 2025

1. Introduction

This Privacy Policy describes how SongBotanicals ("we," "us," or "our") collects, uses, and discloses information when you use our website (www.songbotanicals.com), professional portal, and related services (collectively, the "Services").

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

  • Professional account information, such as your name, business name, email address, postal address, phone number, and professional credentials 

  • Order information, including billing and shipping details, payment information, and order history 

  • Communications you send to us, including emails, support inquiries, and application submissions

  • Survey responses, feedback, or testimonials you provide

2.2 Information We Collect Automatically

When you access or use our Services, we may automatically collect information about you, including::

  • Log information, such as your IP address, browser type, pages viewed, and time spent 

  • Device information, including device type, operating system, and unique device identifiers 

  • Cookies and similar tracking technologies, which help us deliver personalized content, recognize you across different services, and enhance security

3. How We Use Your Information

We use the information we collect to:

  • Verify your professional credentials and eligibility

  • Process and fulfill your orders 

  • Provide, maintain, and improve our Services 

  • Communicate with you about products, services, and events 

  • Respond to your requests and inquiries 

  • Detect, investigate, and prevent fraudulent transactions and unauthorized access 

  • Comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We may share the information we collect in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, data analysis, email delivery, and customer service.

4.2 Compliance and Protection

We may disclose your information if required to do so by law or in response to valid legal process. We may also share information when we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or others.

4.3 Business Transfers

If we are involved in a merger, acquisition, financing, or sale of business assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information when you direct us to do so or otherwise provide your consent.

We do not sell, rent, or lease your personal information to third parties.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no Internet or email transmission is ever fully secure or error-free. Please keep this in mind when disclosing any information to us.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you with our Services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

7. YOUR RIGHTS AND CHOICES 

7.1 Account Information 

You may update, correct, or delete your account information at any time by logging into your account or contacting us. Note that we may retain certain information as required by law or for legitimate business purposes. 

7.2 Cookies 

Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies, but this may affect your ability to use certain features of our Services. 

7.3 Marketing Communications 

You may opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders. 

8. International Data Transfers

We are based in South Korea and process information on servers located in the United States. If you are located outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers maintain facilities.

8.1 United Arab Emirates

For customers in the UAE, we comply with applicable data protection requirements. By using our Services, you consent to the transfer of your information to the United States and other countries which may have different data protection rules than those of the UAE.

8.2 Singapore

For customers in Singapore, we comply with the Personal Data Protection Act (PDPA). By using our Services, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy.

8.3 Data Transfer Safeguards

When transferring personal data from the EU, UK, or other regions with data protection laws, we use appropriate safeguards such as standard contractual clauses approved by the European Commission or applicable certification mechanisms. 

9. Children’s Privacy 

Our Services are not directed to children under 18 years of age, and we do not knowingly collect personal information from children under 18. If we learn we have collected personal information from a child under 18, we will delete such information. 

10. California Privacy Rights

California residents may have additional rights regarding their personal information under California law, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). For more information about your California privacy rights, please contact us. 

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through our Services. Your continued use of our Services after the changes are made constitutes acceptance of the updated Privacy Policy. 

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

privacy@songbotanicals.com 

SongBotanicals Co., Ltd.

13. Supplemental Privacy Notice for EU Residents

If you are located in the European Economic Area, you have certain rights under the General Data Protection Regulation (GDPR), including: 

  • Right of access: You have the right to access personal data we hold about you.

  • Right to rectification: You have the right to request that we correct inaccurate or incomplete personal data. - Right to erasure: You have the right to request that we delete your personal data in certain circumstances. 

  • Right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances. 

  • Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format. 

  • Right to object: You have the right to object to our processing of your personal data in certain circumstances. 

To exercise these rights, please contact us using the information provided above.